Privacy Policy

1. Introduction

Miteflux Technologies Ltd ("we", "us", "our") operates AquaHost, a game server hosting service. We are committed to protecting your privacy and handling your personal data in an open and transparent manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (aquahost.io), billing platform (billing.aquahost.io), and hosting services. Please read this policy carefully.

2. Data Controller

The data controller responsible for your personal data is Miteflux Technologies Ltd, 124 City Road, London, EC1V 2NX, United Kingdom. You can contact us at [email protected].

3. Information We Collect

We may collect the following categories of personal data:

• Account information: name, email address, password (hashed), phone number, billing address, country, and payment details
• Usage data: IP address, browser type, device information, pages visited, and timestamps when you use our website or services
• Service data: server configurations, game data, and support communications
• Cookies and similar technologies: we use cookies for session management, preferences (e.g. language, currency), and analytics

We collect this information when you register, make a purchase, use our services, contact support, or interact with our website.

4. How We Use Your Information

We use your personal data for the following purposes:

• To provide, maintain, and improve our hosting services
• To process payments and manage your account
• To communicate with you about your account, services, and support requests
• To send service-related notifications (e.g. invoices, renewal reminders, security alerts)
• To comply with legal obligations and enforce our terms
• To analyse usage and improve our website and services
• To send marketing communications (only with your consent; you may opt out at any time)

We process your data on the legal bases of contract performance, legitimate interests, legal obligation, and, where applicable, your consent.

5. Sharing Your Information

We may share your personal data with:

• Payment processors: to process payments (e.g. Stripe, PayPal)
• Billing platform: our billing system (WHMCS) for account and invoice management
• Infrastructure providers: cloud and hosting providers that host our services
• Analytics providers: to understand how our website is used (e.g. anonymised analytics)
• Legal authorities: when required by law or to protect our rights

We do not sell your personal data. We require third parties to process your data only for the purposes we specify and in accordance with applicable data protection laws.

6. International Transfers

Your data may be transferred to and processed in countries outside the UK or EEA. Where we do so, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your data in accordance with UK GDPR and applicable laws.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account closure, we may retain certain data for legal, regulatory, or legitimate business purposes (e.g. tax records, dispute resolution) for a period typically not exceeding 7 years. Logs and analytics data may be retained for shorter periods.

8. Your Rights

Under UK GDPR and applicable data protection laws, you have the right to:

• Access: request a copy of your personal data
• Rectification: request correction of inaccurate data
• Erasure: request deletion of your data in certain circumstances
• Restriction: request that we limit processing in certain circumstances
• Portability: receive your data in a structured, machine-readable format
• Object: object to processing based on legitimate interests or for direct marketing
• Withdraw consent: where processing is based on consent
• Complain: lodge a complaint with the Information Commissioner's Office (ICO) in the UK

To exercise these rights, contact us at [email protected]. We will respond within one month.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, access controls, and secure hosting. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Cookies

We use cookies and similar technologies for:

• Essential cookies: necessary for the website and services to function (e.g. session, authentication)
• Preference cookies: to remember your settings (e.g. language, currency, region)
• Analytics cookies: to understand how visitors use our website

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

11. Children

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact

For questions about this Privacy Policy or to exercise your data protection rights, contact us at [email protected] or write to: Data Controller, Miteflux Technologies Ltd, 124 City Road, London, EC1V 2NX, United Kingdom.